Thanksgiving week is one of the busiest times of the year for cleaners. Customers are traveling, hosting, and juggling long to-do lists. It is also one of the best opportunities to deepen loyalty and remind people why they choose your business.

This week’s Prompt of the Week is designed to give your counter staff a simple script that combines gratitude and smart selling in one short interaction.

The Prompt

Prompt for your team to practice this week:

“Tell the customer one specific thing you appreciate about their business today, then explain one seasonal service we can help them with this week.”

You can give this to your CSRs as a simple formula:

1. One specific thank you

2. One seasonal service

How To Use It In Your Plant

Use the prompt as a live practice tool, not just a nice idea.

1. Practice during morning huddles

• Spend 10 minutes each morning having CSRs pair up.

• One plays the customer, the other practices the prompt.

• Rotate partners so everyone hears different versions and gets comfortable speaking out loud.

2. Use it with every pickup and drop-off

Ask your team to use the prompt with:

• Every pickup

• Every drop-off

• Any customer who looks rushed, stressed, or undecided about extra services

You can reinforce it with a simple reminder posted at the counter:

“Thank them. Help them. One thank you. One seasonal service.”

3. Add it to your front counter script

If you already use a counter script or checklist, plug this prompt into the holiday section. Treat it as a standard, not a suggestion.

Why This Prompt Works

This is more than a “be nice to the customer” reminder. It supports sales, training, and consistency.

Reinforces loyalty at peak season

Customers are making choices every day about where to spend their money. A specific thank you reminds them that their business is noticed and valued at your plant, not just processed.

Creates authentic gratitude without slowing the counter

The prompt can be delivered in one or two sentences. It is short enough for a busy Saturday and flexible enough to sound natural in your team’s own words.

Naturally introduces seasonal services

Every thank you is followed by a practical offer. Examples:

• “We really appreciate how long you have trusted us with your coats. If you are pulling winter things out of storage this week, we can freshen everything up at once.”

• “Thank you for always bringing us your table linens before the holidays. If you are hosting again this year, we can press your napkins and runners so they are ready to go.”

Over time, this reinforces key services such as:

• Winter coat and outerwear cleaning

• Holiday table linen cleaning

• Formalwear and special occasion garments

• Pickup and delivery services

Helps new staff with confidence and structure

New CSRs often struggle to know what to say beyond “name and phone number.” This prompt gives them a safe structure that is easy to remember and still sounds personal.